Course Welcome and Information
Welcome to Dutch on Track! You are about to register for our Dutch Conversation training. Below you will find the terms and conditions you agree to by becoming a student.
Commitment to Learning
Learning a language requires time and dedication. You are encouraged to practice at home, in the supermarket, with neighbors, and in various real-life situations. If you cannot attend a class, please inform your teacher via email. Missed lessons cannot be rescheduled or refunded. However, you may request access to learning materials from missed lessons. All study materials and homework will be provided by the teacher. You will receive a certificate of participation if you attend at least 80% of the lessons.
Course Fees and Payment Terms
- Cost: €1786,50
- Your spot is reserved once the course fees are paid.
- All course fees must be paid before the start of the course. If payment is not received on time, we reserve the right to cancel your registration.
Cancellation Policy
- Our courses require a minimum of 8 students to start. If a course is cancelled or rescheduled, you will be informed at least three working days before the official start date.
- You will receive a full refund if the course is cancelled or rescheduled and you cannot attend the new dates. Refunds will be processed within 14 days after the cancellation is confirmed.
- If you wish to cancel your registration, you may do so free of charge up to 14 days after signing up, provided that the course has not yet started. This follows the withdrawal rights as described in the NRTO conditions.
Course Duration and Termination
- Dutch on Track reserves the right to terminate a course early if attendance is below expectations or other operational reasons arise. In such cases, you will be refunded the remaining balance based on the proportion of lessons already delivered.
- If you voluntarily leave the course after it has started, no refunds will be given.
Privacy and Complaints Procedure
- By registering, you agree to our privacy policy, which is available at our school or can be requested via email.
- If you have any complaints, they will be handled in accordance with the complaints procedure outlined by NRTO. We aim to resolve any issues quickly and fairly.
Consumer Rights and NRTO Membership
- Dutch on Track adheres to the NRTO Code of Conduct. Your rights as a consumer, as stipulated in the NRTO general terms, are guaranteed. For more information, you can visit the NRTO website.
Additional Conditions for Multi-Level Course Enrollment
Course Structure and Commitment
This program spans levels A0 to B1, organized into three progressive stages (A0-A1, A1-A2, and A2-B1). By enrolling, you commit to completing the entire course to maximize your language proficiency and fluency.
Withdrawal and Partial Refunds
If you choose to withdraw, you may do so at the completion of each level (before advancing to A1 or A2) and receive a partial refund based on the total package fee for the A0 to B1 course. Withdrawal requests must be submitted in writing at least two weeks before the start of the next level.
- After completing A0-A1: If you choose not to continue to A1-A2, you will receive a refund of 40% of the full A0 to B1 course package fee.
- After completing A1-A2: If you choose not to continue to A2-B1, you will receive a refund of 20% of the full A0 to B1 course package fee.
Thank you for choosing Dutch on Track. We look forward to helping you achieve your language learning goals!
